FAQs
What currency are the prices do I see in the site?
All prices are in EURO but you can change the currency with the tool in the corner of your screen.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Average shipping times are 3-5 days.
Tracking numbers will be updated 1-2 days after your order has been shipped. If you don't have a tracking number after 4 business days please dm us on Instagram or email us at 22kilogramofficial@gmail.com
What if there is an issue with my order?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
In most cases you are able to cancel your order with no penalty! You can contact us to request a cancellation of your order. If the item is already sent please use our return system to get a full refund. For made to order products you can cancel before the production of your item has started.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly dm us or notify us via email at 22kilogramofficial@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-5 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please dm us on Instagram or send us an email to 22kilogramofficial@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
All prices are in EURO but you can change the currency with the tool in the corner of your screen.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Average shipping times are 3-5 days.
Tracking numbers will be updated 1-2 days after your order has been shipped. If you don't have a tracking number after 4 business days please dm us on Instagram or email us at 22kilogramofficial@gmail.com
What if there is an issue with my order?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
In most cases you are able to cancel your order with no penalty! You can contact us to request a cancellation of your order. If the item is already sent please use our return system to get a full refund. For made to order products you can cancel before the production of your item has started.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly dm us or notify us via email at 22kilogramofficial@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-5 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please dm us on Instagram or send us an email to 22kilogramofficial@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.